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We Lost Business Because We Do Not Have a New Phone System

Because of booming business recently, my company needs service. We already have a very good system, but increased our business tripled in a matter of months. Since we rely on phone orders for the vast majority of our sales, we needed to upgrade in order to handle the increase in call volume.

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We are fortunate to have a great relationship with our phone equipment provider, because in a few days we were able to set up a new system to be installed. Not uncommon business finds itself in a situation like this, but when they show up, it is important to know that the company you have chosen to do business with is able to meet your needs in a timely manner.

Prior to this happening, we had a trunk study performed, after which we were told that we were losing business as a result of not having a new phone system in place. Anyone who has ever run a business knows that losing money because you are ill equipped to handle your customer's needs is the worst way to lose money.

Being able to make a phone call and knowing it would be taken care of quickly and efficiently was a great relief to me. I knew that with every passing day, thousands of dollars were being lost and that's something I couldn't afford to let happen. The whole situation made me think about the importance of knowing the quality vendors who can get the products you need, when you need it.

I immediately started looking into other areas where we rely on other companies to get goods and services to see if we use vendors that could facilitate the changes experienced by our business. After all this time, we decided to divert shipping company and switch to an operator call center overnight. It's not that our needs weren't being met at the time, but that if things continued to grow, we would likely outpace our current vendor's ability to provide service.

Being proactive in your business relationships is just as important as being proactive about your business. After all, most companies depend on other companies to make their operations run smoothly. I encourage all business owners to seek out the service providers and vendors that can handle your needs both now and in the future. When your business grows, you'll be happy you did.
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